Intro to Customer Relationships

EQ - How do I develop customer relationships for my business?

1. Channels Q&A
2. Channels Quiz
3. Activator - Padlet
1. What makes a relationship successful?
2. Why is it important for you to have a successful relationship?
4. DDAP - 5 Ways to Build Customer Relationships
1. Actively Read (jot down)
• Key Words
• Key Ideas
• Key Topics
• Questions
• Things that make you go hmm.
2. Summarize your reading in 1-2 paragraphs.
5. Share and discuss your questions with a partner
6. How will you build relationships with your customers?  
• Remember who your customers are.
• Remember what value you are proposing.
• Remember how you will deliver this value.
• How can you connect these to develop and sustain positive relationships with your customers?
7. Rough Draft Cards
8. TOD - Muddy Points relating to customer relationships